What is ManyChat and how do I leverage it for my business on Social Media?

If you’re telling people to click on the link in your bio or using a link sticker in your Instagram feed, you might notice that Instagram often buries these posts, diminishing their reach.

Enters ManyChat – a game changer for social media marketing. By integrating ManyChat, you can replace the traditional “link in bio” approach with dynamic, engaging interactions that keep your audience engaged and drive conversions.

Instead, imagine this: in your Instagram caption, you say, “Comment the word ‘YES’ for exclusive access!” When someone comments, ManyChat sends them a direct message with a personalised note and link (you can completely customise this). By doing this, it sparks a conversation and conversations create conversions. When we’re having conversations, the likelihood that someone will buy from you becomes significantly higher.

WHAT YOU CAN DO WITH MANY CHATS

ManyChat allows you to set up multiple custom triggers, making it easy to tailor your interactions based on specific goals:

Conversation Starters: Use keywords to initiate chats that build relationships and gather feedback.

Information Sharing: Provide valuable content, updates, or links directly through Messenger, bypassing the need for bio links.

Booking Sales Calls: Automate the process of scheduling sales calls by prompting users to comment or message with specific keywords, then guiding them through the booking process.

Example:

“Have questions about our services? Comment ‘CHAT,’ and we’ll set up a time to talk!”

SOCIAL MEDIA INTEGRATION

1. Instagram: Elevate Engagement

Instagram’s algorithm favours posts with higher engagement. With ManyChat, you can encourage this by creating interactive posts. Instead of saying, “Check the link in our bio,” prompt your audience to comment a keyword. ManyChat will handle the rest, sending a direct message that initiates a personalised conversation.

Example:

“Comment ‘PODCAST’ below and I will personally send you this episode!”

This strategy not only increases post engagement but also ensures your followers receive direct and immediate access to your content, keeping them engaged longer.

2. Facebook: Foster Direct Connections

On Facebook, ManyChat can be used to enhance your posts, ads, and even your Facebook Page’s messaging. By setting up automated responses, you can quickly engage with anyone who comments on your posts or sends a message to your page.

Example:

“Comment ‘INFO’ down below and we’ll send you all the details via Messenger!”

This creates a direct line of communication, allowing you to provide personalised responses and keep the conversation going.

TIPS AND BEST PRACTISE

Be Clear and Direct: Clearly instruct your audience on what action to take and what they’ll receive in return.

Create Intrigue: Use captivating language to make your followers curious about what they’ll get by engaging.

Follow Up: Use ManyChat to send follow-up messages to keep the conversation going and nurture leads.

By integrating ManyChat into your social media strategy, you can transform passive followers into active participants. This approach not only enhances engagement but also provides a more personalised experience that can lead to higher conversion rates.

As the Social Media Manager at Sorted, Kristina brings 4 years of extensive experience in digital marketing and a versatile skill set encompassing strategic planning, copywriting, client management, content creation, influencer marketing and campaign management. Her expertise in market research and competitor analysis enhances brand visibility and engagement, while her strong project management ensures the effective execution of impactful social media strategies aligned with business objectives.

Laura brings over ten years of extensive experience in events, engagement, and project management to her role. With an MBA and a degree in PR, she leverages her expertise to lead and inspire teams towards achieving successful outcomes. Laura's exceptional organisational skills and strong leadership qualities play a crucial role in ensuring operational excellence at Sorted, where she oversees seamless execution and strategic planning to drive the company's success.

Ethan specialises in delivering professional video productions and photographs for a diverse range of businesses and events. His personable and easy-going nature ensures a smooth and enjoyable filming process for all clients.Driven by a passion for his craft and the people he works with, Ethan consistently goes above and beyond. He brings over $30,000 worth of studio and lighting equipment to every project, ensuring high-quality production that effectively promotes businesses in the evolving landscape of social media.

Laura, the founder and director of Sorted Digital Marketing, brings a Bachelor of Commerce and over 6 years of industry experience to the table.

She is obsessive about quality, possesses a sharp ability to think on her feet, and excels in problem-solving. Her business journey began by enhancing the online presence of local hairdressers, gyms, and restaurants.

Over the past 6.5 years, Laura has dedicated herself to empowering small to medium-sized businesses through strategic social media use.She specialises in transforming lackluster social media presences into aesthetically pleasing, professional, and purposeful platforms. Laura’s client dedication is evident in her long-term collaborations, where she thrives on mutual growth and success.

Laura’s expertise spans 20 diverse industries, allowing her to seamlessly integrate into client teams. Her effective communication skills and collaborative approach ensure she understands and meets each client’s unique needs. Laura’s commitment to excellence and adaptability across various business environments make her a highly effective and valued partner in digital marketing.